Privacy Policy

1. Introduction

Tag Vacation Homes provides vacation home rental services through our website, tagvacationhomes.com, and other booking platforms. We are committed to safeguarding your privacy and ensuring the transparent and responsible handling of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you engage with our services.

2. Information We Collect

We collect information necessary to facilitate your booking and ensure a secure and compliant rental experience.

2.1. Personal Information

• Identification Data: Government-issued identification (e.g., Emirates ID, passport) for verification purposes.
• Contact Information: Email address and phone number.
• Signature: Electronic or physical signature collected for contract agreement and security deposit authorization.

2.2. Booking Information

• Stay dates, number of guests, special requests, and preferences.
• Communications between you and our team regarding your reservation.

2.3. Technical Information

• IP address, browser type, device information, and website usage data.
• Cookies and similar tracking technologies (see Section 7).

2.4. Payment Information

We do not directly collect or store full credit/debit card details. Payments are securely processed through a trusted third-party payment gateway. The payment processor collects and handles your payment information in accordance with their own privacy and security policies.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To verify your identity, prevent fraud, and comply with legal requirements.
• To process bookings, manage reservations, and facilitate security deposit transactions.
• To communicate regarding your stay, our services, and relevant updates.
• To improve our website, services, and customer experience.
• To ensure the safety and security of our guests and properties.

4. Legal Basis for Processing

We process personal information based on:

• Contractual necessity to fulfill booking agreements.
• Legal obligations under applicable regulations.
• Legitimate interests, including fraud prevention and property security.
• Your consent, where explicitly provided.

5. How We Share Your Information

We may share your information with:

• Third-Party Payment Processors: To securely facilitate payments. We only receive confirmation and limited transaction details.
• Legal and Regulatory Authorities: When required by law, court order, or government request.
• Professional Advisors: Such as accountants, lawyers, or insurers, as necessary for business operations.

We do not sell your personal information to third parties.

6. ID Verification and Signature Collection

6.1. Purpose

We collect government-issued identification to:

• Verify guest identity and age eligibility.
• Prevent fraudulent bookings.
• Comply with local accommodation regulations.

6.2. Signature Collection

Your signature is obtained to authorize the rental agreement and security deposit. This may be collected electronically or in person at check-in.

6.3. Data Retention

Identification documents are retained only as long as necessary to fulfill verification purposes and comply with legal obligations, generally for 12 months after your stay unless a longer retention period is required by law.

7. Cookies and Tracking Technologies

Our website uses cookies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

8. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of sensitive data during transmission and storage.
• Secure access controls and regular security assessments.
• Restricted access to identification documents.
• Use of PCI-DSS compliant third-party payment processors.

9. Data Retention

We retain personal information only as long as necessary for the purposes stated in this policy or as required by law. Retention periods include:

• Identification data: As specified in Section 6.3.
• Communication records: 3 years from last contact.
• Transaction records: As mandated by financial regulations.

10. Payment Processing

We utilize a secure, industry-standard third-party payment gateway to process all transactions. Your payment details are submitted directly to this processor, and we do not store your full payment information. We receive only the data necessary to confirm and manage your booking transactions.

11. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access, correct, or delete your personal information.
• Object to or restrict certain processing activities.
• Request data portability.
• Withdraw consent where applicable.

To exercise these rights, please contact us at info@tagvacationhomes.com or Info@tagvacationhomes.ae.

12. International Data Transfers

If your information is transferred outside your country of residence, we will ensure appropriate safeguards are in place to protect your data in line with this Privacy Policy.

13. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware of such collection, we will take steps to delete the information promptly.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated "Last Revised" date. We encourage you to review this policy periodically.

15. Contact Us

For questions about this Privacy Policy or our data practices, please contact us at:

Tag Vacation Homes
Email: info@tagvacationhomes.com
Info@tagvacationhomes.ae